Shipping policy
Shipping Overview
At Nine Muses Textiles, we aim to deliver your orders in a timely and efficient manner. Here is an overview of our shipping policy:
Shipping within Australia
Delivery Time:
- Standard delivery typically takes 5-7 business days.
- Express delivery options are available upon request at an additional cost.
Shipping Costs:
- Shipping costs are calculated based on the size and weight of your order and your location.
- Free standard shipping may be available for orders over a certain amount. Please check our website for current promotions.
International Shipping
Delivery Time:
- International delivery times vary depending on the destination. Typically, it takes 10-14 business days.
- Express international shipping options are available upon request at an additional cost.
Shipping Costs:
- International shipping costs are calculated based on the size and weight of your order and your location.
- Any additional customs duties, taxes, or fees are the responsibility of the customer.
Order Processing
- Orders are processed within 2-3 business days after payment is received.
- Custom and made-to-order items may require additional processing time. Please refer to product descriptions for specific lead times.
Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your order using the provided tracking number on the carrier's website.
Delivery Issues
- If you experience any issues with your delivery, please contact us at info@ninemusestextiles.com.
- We are not responsible for delays caused by the carrier or any unforeseen circumstances beyond our control.
Thank you for choosing Nine Muses Textiles. We appreciate your business and strive to provide a seamless shipping experience.